Frequently asked questions

  • What exactly do I pay for?

    You pay for the records i.e. the interviews or cases that you upload to the server. Each record costs 1 credit to upload. See our pricing page for details.

  • Can I test the service for free?

    Of course you can! Once you sign up, we give you 50 FREE credits to get you started. We do not ask for credit card information until you are actually ready to buy your first bundle of credits.

  • How much is a credit?

    The cost varies between $0.40 and $0.20 for prepaid clients depending on the bundle selected. Postpaid clients pay significantly more, depending on their specific needs.

  • What infrastructure do I need to run Hoji?

    Just ordinary Android mobile devices for your enumerators. You don’t need to procure or install servers or anything like that. We securely host the data for you in the cloud.

  • How many users, devices or projects can I deploy?

    As many as you like. There are no limits to the number of users, devices or projects you can deploy, provided you have enough upload credits in your account.

  • How safe and secure is my data?

    We use industry standard TLS to secure your data in transit. Our servers are procured from reputable hosting companies with solid, time-tested security practices.

  • Am I billed for testing and/or training data?

    Of course not! As long as your project is in test mode, no charges are incurred. In test mode, you are allowed to accumulate up to 10 records, after which new records overwrite the old ones.

  • Do credits expire?

    Yes. Credits are valid for between 6 and 12 months from the date of purchase, depending on the bundle. However, if you buy a new credit bundle before the previous one expires, you get to keep any outstanding credits.

  • Can I buy individual credits?

    No. All credits are sold in bundles. Plan your project carefully to ensure you buy the right bundle.

  • Who can use Hoji free of charge?

    If you are a humanitarian organization responding to a crisis such as a natural disaster or accident anywhere in the world, we may offer our services to you for free.

  • How do I script my questionnaire?

    You don’t need any scripting. Hoji supports and easy to use point-and-click interface for questionnaire digitization.

  • What question types does Hoji support?

    Textual data, numeric data with and without decimals, binary data, categorical data including multiple selections, images, labels, dates, time, sampling frame and even longitudinal data collection.

  • What reports does Hoji support?

    Frequency distributions, advanced summary statistics, pivot tables, dashboards, maps and project management reports.

  • Can I collect image data?

    Yes you can. But because images are bulky, we bill 5 extra credits for each image submitted.