Frequently asked questions

• Can I test the service for free?

  Of course you can! Once you sign up, we give you 50 FREE credits to get you started.

• What exactly do I pay for?

  You pay for the records that you upload to the server. Each record costs 1 credit to upload. Image attachments are charged 1 extra credit each.

• How much is a credit?

  The cost per credit varies between $0.98 and $0.15 for self-service prepaid clients, depending on the bundle purchased. The cost for enterprise clients is negotiated on a case-by-case basis.

• What else do I pay for?

  There are no other extra charges associated with using Hoji. Once you purchase credits, you get full access to all the features available on the platform.

• What infrastructure do I need to run Hoji?

  You only need Android phones or tablets for your field officers. You don’t need to procure, or provision a server. We securely host the data for you in the cloud.

• How many users, devices or projects can I deploy?

  As many as you like. There are no limits to the number of users, devices or projects you can deploy, provided you have enough credits in your account.

• What happens to my data when I exhaust my credits?

  Nothing. It continues to be fully accessible to you. The only thing you can’t do is upload new data.

• Am I billed for testing and/or training data?

  Of course not! Hoji provides a “test mode” to allow you to submit test and training data without incurring any charges.

• Do credits expire?

  Yes. Credits are valid for between 3 and 12 months from the date of last use, depending on the bundle you purchase. This means that provided you keep submitting data, your credits will never expire.

• Can I buy individual credits?

  No. All credits are sold in bundles.

• What if I do not have money to buy credits?

  No problem. If you are a student or startup that cannot afford to purchase credits, write to us via support@hoji.co.ke and we’ll consider granting you some free credits to get you started.

• How safe and secure is my data?

  We use industry standard TLS to secure your data in transit. Our servers are procured from reputable hosting companies with solid, time-tested security practices.

• How do I script my questionnaire?

  You don’t need any scripting. Hoji offers and easy-to-use point-and-click interface for questionnaire digitization. See our support page

• Can you digitize my questionnaire for me?

  Of course, at an additional cost.

• What question types does Hoji support?

  All the common ones like text, numeric, binary, categories, images, labels, dates, time e.t.c.

• What reports does Hoji support?

  Frequency distributions, advanced summary statistics, pivot tables, dashboards, maps and even complex analysis through an integrated R interface.

• Can I collect image data?

  Yes you can. But because images are bulky, we bill 1 extra credit for each image submitted.